What to Watch Once It Is Live

A pre-launch test shows how an agent handles cases the team already knows. Live work creates a new kind of proof.

Task success, bad tool choice, rule denial, handoff, human override, reversal, and user outcome show if the system still deserves its role. Usage does not.

At Cedar Claims (fictional), an intake agent passed its fixed case set and launched. A new storm category changed the work mix. Completion stayed high, but adjusters reversed more routing choices and reopened more files. Everyones dashboard still showed green because it counted completed agent runs.

Human action is evidence

Cedar added override and reversal views by case type. The storm cases stood out. Auto-routing stopped for that group while normal claims kept moving. The team added the new pattern to its test set before it restored the old role.

Live measures are not there to defend the launch. They show where trust is still earned and where the system needs a smaller job.

Read the live record

• Which outcomes matter after the agent completes a task?
• Where do people override or reverse its work?
• Which signal automatically narrows authority?